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KEPPEL ADVANCED DENTISTRY is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
KEPPEL ADVANCED DENTISTRY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The KEPPEL ADVANCED DENTISTRY A Data Controller can be contacted at ANY OF OUR practice addresses or by telephone numbers. We will assist with any questions that you have concerning the protection of your personal data.
Your Healthcare Records
Both KEPPEL ADVANCED DENTISTRY is Registered with the Care Quality Commission (CQC – www.cqc.org.uk) and we also comply with the CQC policy for Patient Records patients records held both offline and online.
What we collect
On contacting KEPPEL ADVANCED DENTISTRY either via our website, phone, email or in person you will be asked to provide personal information when joining the practice. The reason for us requesting and processing this information is to provide optimal dental healthcare to you.
We may collect the following information:
Name and job title
Contact information including email address and telephone number
Demographic information such as postcode, preferences and interests
Information relevant to your personal healthcare request or consideration
Other information related to surveys and/or offers
What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Consent to collect & store your personal data: In order to submit website forms containing personal data you are requested to opt-in in order to provide your consent.
Consent to personal data for marketing: Whenever you are asked to fill in a form on the website, you have the option to opt-in whether you consent for your personal data to be collected for marketing communications
Your right to be removed/forgotten: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using our online form.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact either of our clinics via email or telephone.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us (email@example.com). We will promptly correct any information found to be incorrect.
Your Individual Rights
You have the following rights in regard to the data that we collect and store:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you are unhappy with our response regarding your personal data then please do contact the Information Commissioner’s Office (ICO – https://ico.org.uk/) who are available to chat ‘live’ (https://ico.org.uk/global/contact-us/live-chat/) or you may telephone them on 0303 123 1113
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Web browser setting
We use the following cookies:
1. Strictly necessary cookies:
These cookies are required om order to let you use this website. Without these, we are unable to provide you with the web content and information that you are requesting or would like to use. These cookies are also necessary to allow you to sign into or log into secure areas of our website
2. Performance cookies:
These cookies collect information about how you use and interact with our website, enabling us to improve the performance of our website and allowing you to find the content that you are explicitly looking for. These cookies do not collect user identifiable information and all data is in an aggregated, anonymised format. These cookies also allow us to improve the performance of our website.
3. Functionality cookies:
These cookies allow us to remember your preferences and choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For example, commenting on a blog on our website, playing a video and remembering changes that you have made to text size, fonts and other sections of the website, where customisable. The information collected by these cookies are anonymised and they cannot track your browsing activity once you leave our website.
4. Targeting cookies:
These cookies collect information about your browsing activities on our website which may be used for advertising purposes to deliver more relevant content to you and your interests. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. You may opt-out using the third part ‘opt-out’ options below
Cookies that we use
1. First-party cookies
This website sets cookies that are essential for correct functionality. These cookies do not capture any personally identifiable information. These include:
GDPR compliance cookie
Its purpose is to improve the performance of the website
2. Third-party cookies
We have a number of third-party cookies on our website, and we do not control the operation of any of them.
a. Google Analytics and Display Advertising
Our website has been set up to use Google Analytics to collect data about web traffic to our website implementing the use of Display Advertising and Google’s DoubleClick cookie. In addition to data collected through the standard Google Analytics implementation, we have also implemented Display Advertising (e.g. Remarketing). You can opt-out of these third-party cookies by using the below option:
Used to distinguish users.
Used to distinguish users.
Used to throttle request rate.
Google Analytics deployed by Google Tag Manager
Cookie Control & Opt-Out
Google Ads browser management: You can control the information Google uses to show you ads: Opt-out of Google Ads
Google DoubleClick: Used to measure the effectiveness of its online marketing campaigns. Opt-out of DoubleClick cookies
Bing / Microsoft: You are able to change your preferences so that you’d rather not see these kinds of ads from Microsoft: http://choice.microsoft.com/